Consultant profile
Eren Demir
CRM Architect/Developer
Skills
Experience
CRM Architect/Developer
Developing Øresundsbron's Dynamics 365/Dataverse CRM solution, focusing on plugin development and integrations with external systems.
Product Owner / Architect / Developer
Building Customer Service, Marketing, and Sales apps on Dynamics 365. Acting as Product Owner to shape product direction and requirements, while leading technical architecture and contributing to development and integrations.
CRM Technical Reviewer
Conducted a comprehensive technical review of a Dynamics 365/Dataverse CRM solution, covering architecture, plugins, cloud flows, API integrations, frontend code, data validation, security, and governance. Delivered a prioritized remediation backlog with effort estimates to guide improvements across security, data quality, and customer service workflows.
CRM Architect/Developer
Led the migration of a membership management platform from on-premise Dynamics CRM to the cloud. Built a new member-facing web portal with .NET and Angular, featuring BankID authentication and REST API integrations for external data exchange. Designed backend services for membership, contact, and address management. Consolidated APIs and integrations on Azure to improve scalability and security, and implemented data protection policies with automated membership workflows.
CRM Architect/Developer
Built consent management for customer communications in Dynamics Customer Insights (Marketing), handling opt-in/opt-out logic and daily compliance processes. Integrated external systems and migrated existing logic from outbound marketing to the new platform. Automated workflows using Power Automate and Azure Logic Apps to reduce manual work and improve data consistency.
CRM Developer
Supported the setup and configuration of Dynamics 365 Customer Insights - Journeys, helping define customer journey flows and marketing automation for improved engagement and communication.
CRM Developer
Set up and customized the Customer Service and Sales modules with queues, SLAs, messaging channels, and dashboards tailored to the support team's workflow. Built an AI-powered chatbot in Copilot Studio with RAG against internal knowledge bases and customer data for employee support. Managed the setup of the Dynamics 365 Online environment and developed APIs and integrations on Azure. Automated key processes using Power Automate and Azure Logic Apps.
CRM Developer
Led the migration of Dynamics CRM from on-premise to online for one of Europe's largest energy companies. Rebuilt APIs and integrations on Azure, and automated business processes using Power Automate and Azure Logic Apps to ensure reliable data flow across cloud systems.
.NET Developer
Built and optimized SQL-based system integrations, including complex queries and database management across multiple platforms. Implemented Microsoft Identity Management (MIM) to handle user provisioning, role management, and security policies, establishing centralized access control and identity governance for the organization.
From LinkedIn
What others say
Recommendations and comments about Eren Demir's work.
- Mikael Wilkén
Senior Consultant – Sundet CRM
Jag kan varmt rekommendera Eren Demir. Han jobbar med Dynamics och är riktigt vass på det han gör både tekniskt och i hur han tar sig an problem i vardagen.
Eren är hjälpsam och lätt att samarbeta med. Han är bra på att förklara saker så att alla hänger med. Han tar ansvar och levererar stabilt. Ofta är han den man vänder sig till när man vill ha ett snabbt och genomtänkt svar. En person du vill ha i teamet helt enkelt.
- Renis Vattakkari
Cofounder & CTO – Sundet CRM
I’ve worked with Eren for many years and I also mentored him when he started his Dynamics 365 career. He learns fast and he really enjoys software and technology. When he decides to learn something, he goes deep and becomes very good at it.
Eren is also a very nice person and easy to work with. He is straightforward and honest. He tells you what is possible, what is not, and what the real effort is. He does not overpromise and he keeps things calm. Customers trust him because he keeps things simple, communicates clearly, and takes full ownership. He also believes in doing things right from the start, so the solution works well and lasts long.
- Ronnie Heimer
Team Lead Quality | Consulting Manager | Test Manager
Förutom all sin kompetens, är Eren en av de mest dedikerade och drivna personer som jag stött på under mitt arbetsliv. Alla projekt/produkter behöver en Eren. Han har gjort en enorm skillnad i våra projekt och är en riktig ”projekträddare”.
- Sara Luthander
Senior Business Consultant | Data Protection • Information Governance • AI
Missa inte detta tillfälle! Alla projekt/produkter behöver en Eren. Alltigenom kompetent, driven, pedagogisk och därtill en väldigt trevlig person.
Career timeline
Employment
A chronological overview of roles, companies, and locations.
Founder & CRM Architect/Developer
Snapping Turtle ABFounder & CRM Architect/Developer
SUNDET CRMCRM Architect/Developer
B3 ElevateCRM Developer
AbsfrontCRM Developer
CapgeminiCRM Developer
CGI.NET Developer
Axians
Languages
From LinkedIn
What others say
Recommendations and comments about Eren Demir's work.
Jag kan varmt rekommendera Eren Demir. Han jobbar med Dynamics och är riktigt vass på det han gör både tekniskt och i hur han tar sig an problem i vardagen.
Eren är hjälpsam och lätt att samarbeta med. Han är bra på att förklara saker så att alla hänger med. Han tar ansvar och levererar stabilt. Ofta är han den man vänder sig till när man vill ha ett snabbt och genomtänkt svar. En person du vill ha i teamet helt enkelt.
Mikael WilkénSenior Consultant – Sundet CRMI’ve worked with Eren for many years and I also mentored him when he started his Dynamics 365 career. He learns fast and he really enjoys software and technology. When he decides to learn something, he goes deep and becomes very good at it.
Eren is also a very nice person and easy to work with. He is straightforward and honest. He tells you what is possible, what is not, and what the real effort is. He does not overpromise and he keeps things calm. Customers trust him because he keeps things simple, communicates clearly, and takes full ownership. He also believes in doing things right from the start, so the solution works well and lasts long.
Renis VattakkariCofounder & CTO – Sundet CRMFörutom all sin kompetens, är Eren en av de mest dedikerade och drivna personer som jag stött på under mitt arbetsliv. Alla projekt/produkter behöver en Eren. Han har gjort en enorm skillnad i våra projekt och är en riktig ”projekträddare”.
Ronnie HeimerTeam Lead Quality /Consulting Manager /Test ManagerMissa inte detta tillfälle! Alla projekt/produkter behöver en Eren. Alltigenom kompetent, driven, pedagogisk och därtill en väldigt trevlig person.
Sara LuthanderSenior Business Consultant /Data Protection /Information Governance /AI