eren.demir@sundet.tech
Malmö, Sweden
Skills
Experience
Product Owner / Architect / Developer
Building Customer Service, Marketing, and Sales apps on Dynamics 365. Acting as Product Owner to shape product direction and requirements, while leading technical architecture and contributing to development and integrations.
CRM Architect/Developer
Led the migration of a membership management platform from on-premise Dynamics CRM to the cloud. Built a new member-facing web portal with .NET and Angular, featuring BankID authentication and REST API integrations for external data exchange. Designed backend services for membership, contact, and address management. Consolidated APIs and integrations on Azure to improve scalability and security, and implemented data protection policies with automated membership workflows.
CRM Technical Reviewer
Conducted a comprehensive technical review of a Dynamics 365/Dataverse CRM solution, covering architecture, plugins, cloud flows, API integrations, frontend code, data validation, security, and governance. Delivered a prioritized remediation backlog with effort estimates to guide improvements across security, data quality, and customer service workflows.
CRM Architect/Developer
Built consent management for customer communications in Dynamics Customer Insights (Marketing), handling opt-in/opt-out logic and daily compliance processes. Integrated external systems and migrated existing logic from outbound marketing to the new platform. Automated workflows using Power Automate and Azure Logic Apps to reduce manual work and improve data consistency.
CRM Developer
Supported the setup and configuration of Dynamics 365 Customer Insights - Journeys, helping define customer journey flows and marketing automation for improved engagement and communication.
CRM Developer
Set up and customized the Customer Service and Sales modules with queues, SLAs, messaging channels, and dashboards tailored to the support team's workflow. Built an AI-powered chatbot in Copilot Studio with RAG against internal knowledge bases and customer data for employee support. Managed the setup of the Dynamics 365 Online environment and developed APIs and integrations on Azure. Automated key processes using Power Automate and Azure Logic Apps.
CRM Developer
Led the migration of Dynamics CRM from on-premise to online for one of Europe's largest energy companies. Rebuilt APIs and integrations on Azure, and automated business processes using Power Automate and Azure Logic Apps to ensure reliable data flow across cloud systems.
.NET Developer
Built and optimized SQL-based system integrations, including complex queries and database management across multiple platforms. Implemented Microsoft Identity Management (MIM) to handle user provisioning, role management, and security policies, establishing centralized access control and identity governance for the organization.